Information Technology

Why Reengineer the IT Administrator?

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IT Reporting Pie Chart
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Detailed IT Reports
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Searchable Knowledgebase
Knowledgebase
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Knowledgebase Detail

Pyxis Mobile delivers innovative wireless applications to the IT help desk. We help you to manage your help desk's trouble tickets by giving you the information to make decisions on-the-go and in real-time. Have the correct up-to-date information on all tickets, update ticket status and notes, get custom alerts, and more. Pyxis Mobile makes your existing workflow available wirelessly without making your team learn a new process or conform to new business rules.

Why Mobility?

Mobile applications can help to improve efficiency of the help desk, manage tickets while away from the desk, carve out more time for employees experiencing IT problems, and provide the instant access and information that companys' employees expect today:

  • Mobile applications improve productivity by by making it possible to view and close tickets at all times
  • Mobile applications lead to better management, with real-time information giving IT administrators dynamic reports on their IT team, ticket status, and ticket queue
  • Mobile applications integrate with any back-end data or support system, giving access to such tools as a knowledgebase, all at the point of contact
  • Mobile applications let IT teams provide the instant response employees have come to expect due to the immediate availability of enterprise information on a smartphone

Aberdeen Group reports that firms who have embraced mobility have seen a 23% jump in workforce productivity (average number of jobs completed daily) and an 11% jump in first-time fix. On the cost side, increased mobility has lead to savings in fuel and overtime costs, which leads to reduced overall service costs to the extent of $471,639 on average. All of this combined is leading to service firms experiencing a 12% jump in service profit margins since the adoption of mobile tools and applications.

Why Now?

In a recent Aberdeen Group report, the device adoption of service workforces is gowing in leaps and bounds::

  • In terms of device adoption for service workforces, firms indicate that on average, 59% of their service workforces are equipped with mobile devices (not counting personal cell phones), with 25% stating that their entire workforce is equipped with mobile devices.
  • These firms indicate that last year, only 49% of their workforces were equipped with mobile tools.
  • More so, polled firms believe that in 12 months, nearly 77% of their workforce will be equipped with some sort of mobile device.

Why Pyxis Mobile?

Pyxis Mobile applications have been proven at 28 of the top 50 global asset managers and 6 of the top 15 "Fortune 500", making it the most secure, scalable solution on the market today. We have 90% customer retention and 96% of our customers say we meet or exceed their expectations. If you want the right solution for your mobile workforce, the choice is obvious.